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Service Feedback Form Dispute Resolution

The PHSDSBC is striving towards improving its service delivery to all its stakeholders. You, as an essential and very important stakeholder, can contribute towards this effort, by taking a few minutes, to rate the dispute resolution services that you have received, from the PHSDSBC. The PHSDSBC appreciates your role and contribution, and its intention is to, not only meet, but exceed your expectations.

Please tick the appropriate box below:

Were you satisfied with the overall manner in which your query was handled?*
Was your query responded to promptly?*
Were you satisfied with the quality of the feedback that you received from the Dispute Officer/Manager?*
Was your telephone call answered by the relevant Dispute Officer/Administrator within three (3) rings?*
In your interaction with the Dispute Officer/Manager were you treated with dignity and respect?*
Were you satisfied with the overall communication of the Dispute Management department?*
Was your matter handled within the prescripts of the Labour Relations Act?*
Was your matter handled confidentially?*
Was the Dispute Management Administrator/Officer/Manager empathetic and considerate?*
Were you satisfied with the condition of the venue where the case was set?*

In everything that we do, we believe in giving hope and restoring dignity.